Car Insurance Claim Process

Accident Reporting

Own Damage Claims

3rd Party Claims

Insurance Quotes

Accident Reporting

Accident Reporting

In the event of an accident, under the new Motor Claims Framework (MCF), no matter how trivial the accident or even there is no visible damage to your vehicle, and irrespective of whether you are making a claim or not, it is mandatory that you make an accident report within 24 hours of the accident.

Failure to do so might cause you to have your claim later declined, and also your NCD forfeited upon renewal of your policy. To find out more about the MCF, click on this link.

We are able to help you do accident reporting irrespective of the insurance company that you bought your policy from. Please feel free to give us a call at 64532121 and we will be able to advise you accordingly.

Own Damage Claims

Own Damage Claims

In the event that you want to make a claim against your own insurance company, please note that if your policy is such that it enables any workshop to repair your vehicle, please feel free to drop by and we can assist you with the necessary paperwork for your car insurance claim as well as the repair works.

However, for policies that state that only repair at authorised workshops are allowed, we are able to do repairs for the following companies:
1. Tokio Marine Insurance
2. Ergo Insurance
3. Hong Leong Assurance
4. FWD Insurance
5. MSIG Insurance
6. Great American Insurance
7. UOI Insurance
8. Direct Asia Insurance
9. ECICS Insurance

Do note, however, that by making a claim against your own insurance (other than for windscreen damage), your NCD will be affected. (Usually there will be a 30% reduction in the event of a claim).

For policy holders of other insurance companies, please do not fret! Due to our years of experience in this industry, we have many contacts and even though we may not be authorised to help you with your repair, we are able to recommend you to our trusted counterparts who will be able to help you all the same! So please feel free to give us a call and we can advice you accordingly.

3rd Party Claims

3rd Party Claims

We are able to help you with your 3rd party claims (claim against the other party’s insurance) in the event that you are a victim of an unfortunate accident.

Simply send your car to our workshop, or give us a call if your car is not drivable and we will send our tow truck to assist you.

We will assist you in doing all the necessary paperwork in order to make a claim. For repair works, we only use original parts or equivalent (OEM) parts. This is to ensure the reliability of the car after repair. Also, while waiting for your car to be repaired back to the original state, we will provide you with a courtesy car to use during the period of repair.

Also, in the unfortunate event of a hit-and-run accident, if you have a witness to the accident, we are also able to help you do a 3rd party claim. Please call us and we will advice you accordingly.

Insurance Quotes

Request for Quotation

Is your motor insurance expiring within the next 2 months?

We will help you source for a comprehensive quote from the our insurance partners thus giving you better savings for your new or used car.

You will have peace of mind knowing that you can come back to your workshop in the event of any claims.

Click here to get the lowest priced quote from us!

What should I do in the event of an accident?

The single most important thing to do is to ensure that there are no injuries to yourself and to any other party.
After that, you need to exchange particulars with the other party(s), and get their name, contact number, and also their car plate numbers.
You also need to note down the exact location of the accident, and as much as possible take many photos of the accident scene.
After that, please give us a call and we will advise you how to proceed to make an accident report, and also to make an insurance claim to repair your car.

What are the advantages of making an insurance claim with you?

First of all, we have nearly 30 years experience in dealing with accident repairs and insurance claims. As such, we are able to assure you that:
1. Your car will be repaired back to the original condition, and you will guaranteed to be satisfied with the quality of repairs.
2. The claims process will be smooth because we know what we are doing.
3. As we have our own rental fleet of cars, we are able to provide our clients with very cheap (or even free sometimes) rental cars as replacement cars.

What is the difference between own damage and third party claims?

First we have to determine the liability of the client in the accident.
If it can be proved without doubt that you are not in the wrong, then you can claim your repair costs against the other party that hit you. This is known as a third-party claim.
However, if the converse is true, then you can only claim the repair costs against your own insurance. Usually in this event, you will have to pay a sum known as an excess.

What do I need to bring in order to make an accident report?

Which insurance companies are you the authorised workshops for?

Car Insurance Claim Process

Accident Reporting

Own Damage Claims

3rd Party Claims

Request for Quotation

VIN'S AUTOMOTIVE GROUP

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