Car Insurance - Claims Process
When it comes to car insurance, the claims process and procedure is often a troubling one. Especially since it is an unfortunate situation nobody wants to find themselves in.
Despite that, it is always critical to know your rights and what you should be doing in the unfortunate event you find yourself in a motor accident. As a parallel importer, many of our clients love the fact we provide car insurance services for them. It has helped us to serve them both in happier times and also in critical moments when they need our expertise.
For your reference, we’ve included some critical car insurance steps below:
Steps to Follow in A Motor Accident
- Check for any injuries to yourself, and your passengers.
- If there are any injuries involved, or damage to public property, there is a need to make a police report.
- Get down, take photos of the accident scene, as well as the photos of your own car and the other cars involved in the accident. Make sure to take down their number plates as well.
- Exchange particulars, contact details, and take photographs of IC & driving license of all involved in the accident.
- Depending on whether your vehicle is still drivable, you might need to arrange for a tow truck.
- You need to make an accident report within 24 hours of the accident, no matter how trivial it might be.
- Proceed to file a claim against insurance for repairs to the damaged vehicles.
Insurance Claims Process
After taking the proper procedures during an accident and making an accident report, the next step to take would be to make an insurance claim for the damages to your car.
Should the damage be caused by yourself, then you would be claiming against your own insurance for repairs to your vehicle. We call this, “own-damage claims”, or OD claims. Usually, there will be a fee called, “excess”, that you have to pay.
Should the damage be caused by another party, then you would be making a claim against the other party’s insurance. We call this “third-party claims”, or TP claims. Similarly, if you have caused an accident and damaged another person’s vehicle, that person would also file a TP claim against your insurance. For TP claims, there are usually no excess fees involved.
The disadvantage of claiming an OD, or having another person claim TP against your insurance is that, you will lose 30% of your NCD upon renewal. And depending on the amount of the claims, your base premium might also go up.
Now, for most accident cases, the liability of the accident is straightforward but there are many cases where the liability is uncertain, and both parties insist that they were in the right and tries to claim each other’s insurance. In this case, it might be difficult to determine who is right/wrong and might even drag on to become a legal case, which is extremely time consuming (might take years to settle) and costly as well.
In order to prevent such cases, one of the most effective ways is to install an in-car camera to record events on the road. With events recorded, it will be easy to see which party was liable for the accident.
While there are many in-car cameras on the market now, we always remind our clients NOT to go for the cheapest ones. After all, these cameras are there to help in the event of an accident, and we’ve seen many cases where these same devices, “conveniently” stopped working in those situations.
In the event of an accident, under the new Motor Claims Framework (MCF), no matter how trivial the accident or even there is no visible damage to your vehicle, and irrespective of whether you are making a claim or not, it is mandatory that you make an accident report within 24 hours of the accident. Failure to do so might cause you to have your claim later declined, and also your NCD forfeited upon renewal of your policy. To find out more about the MCF, click on this link.
We are able to help you do accident reporting irrespective of the insurance company that you bought your policy from. Please feel free to give us a call at 64532121 and we will be able to advise you accordingly.
Own Damage Claims
In the event that you want to make a claim against your own insurance company, please note that if your policy is such that it enables any workshop to repair your vehicle, please feel free to drop by and we can assist you with the necessary paperwork as well as the repair works. However, for policies that state that only repair at authorised workshops are allowed, we are able to do repairs for the following companies:
a) Tokio Marine Insurance
b) Ergo Insurance
c) Hong Leong Assurance
d) FWD Insurance
e) MSIG Insurance
f) Great American Insurance
g) UOI Insurance
h) Direct Asia Insurance
Do note, however, that by making a claim against your own insurance (other than for windscreen damage), your NCD will be affected. (Usually there will be a 30% reduction in the event of a claim).
For policy holders of other insurance companies, please do not fret! Due to our years of experience in this industry, we have many contacts and even though we may not be authorised to help you with your repair, we are able to recommend you to our trusted counterparts who will be able to help you all the same! So please feel free to give us a call and we can advice you accordingly.
3rd Party Claims
We are able to help you with your 3rd party claims (claim against the other party’s insurance) in the event that you are a victim of an unfortunate accident.
Simply send your car to our workshop, or give us a call if your car is not drivable and we will send our tow truck to assist you.
We will assist you in doing all the necessary paperwork in order to make a claim. For repair works, we only use original parts or equivalent (OEM) parts. This is to ensure the reliability of the car after repair. Also, while waiting for your car to be repaired back to the original state, we will provide you with a courtesy car to use during the period of repair.
Also, in the unfortunate event of a hit-and-run accident, if you have a witness to the accident, we are also able to help you do a 3rd party claim. Please call us and we will advice you accordingly.
Request for Quotation
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The single most important thing to do is to ensure that there are no injuries to yourself and to any other party.
After that, you need to exchange particulars with the other party(s), and get their name, contact number, and also their car plate numbers.
You also need to note down the exact location of the accident, and as much as possible take many photos of the accident scene.
After that, please give us a call and we will advise you how to proceed to make an accident report, and also to make an insurance claim to repair your car.
First of all, we have nearly 30 years experience in dealing with accident repairs and insurance claims. As such, we are able to assure you that:
1. Your car will be repaired back to the original condition, and you will guaranteed to be satisfied with the quality of repairs.
2. The claims process will be smooth because we know what we are doing.
3. As we have our own rental fleet of cars, we are able to provide our clients with very cheap (or even free sometimes) rental cars as replacement cars.
First we have to determine the liability of the client in the accident.
If it can be proved without doubt that you are not in the wrong, then you can claim your repair costs against the other party that hit you. This is known as a third-party claim.
However, if the converse is true, then you can only claim the repair costs against your own insurance. Usually in this event, you will have to pay a sum known as an excess.
The things you are required to bring are:
1. Owner & Driver IC and driving license
2. Certificate of Insurance
3. Your car (if unable to drive, we will need to tow it here)
4. Details of the other party involved in the accident (most impt: no. plate)
We are the authorised workshops for:
1. MSIG Insurance
2. FWD Insurance
3. Tokio Marine Insurance
4. Ergo Insurance
5. Great American Insurance
Besides that, we are also the approved reporting centre for
1. Etiqa Insurance